General Terms & Conditions for Penkala Mobile Commerce






These General Terms of Use and Conduct (hereinafter:  General Terms) refer to mobile commerce in Penkala mobile application – purchase of goods / products and services (hereinafter: m-commerce) of  company Modus Infinitum d.o.o.


Meaning of terms:


User-user of Penkala app

Registered user – registered user of the application Penkala – the registered user, can also access the contents of mobile apps Penkala – digital autograph:

  • Accessing published events of joint picture with celebrities
  • Keep track of events for joint picture events with celebrities
  • Joint picture directly with other registered Penkala app users (without digital autographs)
  • Buy a Gold Pass-Guaranteed joint picture with a celebrity and digital autograph
  • Buy a Lottery Pass service – a lottery chance  for joist picture with a celebrity and digital
  • Buy other souvenirs or memorabilia along with events
  • Download your signed pictures with celebrities to your smartphone
  • Share your joint signed pictures with celebrities on social networks or by other means


The seller (service provider) is:

Modus Infinitum d.o.o.

Avenija Dubrovnik 15/12

10000 Zagreb, Croatia

VAT no.: 03302370809

The Company is registered in the Commercial Court of Zagreb, MBS 080806038


Contact information:

Tel, Viber, WhatsApp: +385 99 3030 618 (9-17h CET)



Security of credit card payments

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.

Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

Monri Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.


Privacy Statement

We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job.

All our employees and business partners are responsible to follow the principles of confidentiality protection. See also our Privacy Policy.


Terms of Purchase

These terms determine the ordering, payment, delivery and service / product complaint offered through the Penkala application and may be used for your private use without any charge for use under the following terms and conditions.

The seller is Modus Infinitum d.o.o., and the registered user of the Penkala application completes the electronic order, sends it to the seller and makes payment via credit cards.



The registered basket is ordering a service or product through an electronic order form. The customer is considered to be any registered user who orders at least one product electronically, fills out the requested information and sends the order.

All prices are quoted in Croatian national currency, Croatian kuna (HRK), with VAT.

The buyer also has the option of displaying prices in US Dollars (USD) or EUR (EUR).

The service or product is ordered electronically, by pressing a particular product and saving it in the cart. The service or product is deemed to be ordered at the time the customer chooses and confirms the payment method.



The ordered service or product is paid online by one of the credit cards: MasterCard, Maestro, Visa, Diners.

The payment receipt will be delivered electronically.



If customer does not receive a payment service confirmation, customer will not be able to confirm the service due to technical problems caused by the seller’s server, the seller is obliged to submit

electronic mail with confirmation of the service for which the customer does not bear any costs.

All resubmission inquiries can be directed to or above phone, Viber, WhatsApp .



Modus Infinitum d.o.o. reserves the right to change these terms and conditions. All changes will be applied to the use of Mobile Application Penkala. The customer is responsible for the accuracy and completeness of the data entered in the purchase order.

The services provided by Penkala’s store do not cover the costs you incur by using computer equipment and access to our site.

Modus Infinitum d.o.o. is not responsible for the costs of phone, internet traffic or any other costs that may be incurred.



All payments will be effected in Croatian currency (Kn). The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.